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FAQ

Additional driver

The cost to add an additional driver is 2.00 OMR per day. Full rental conditions apply to additional drivers and the additional drivers must be present at the time of rental.

Age Requirements

Minimum age to rent- Renter must be 21 years of old to drive in Oman. No young driver fee applies. Maximum age to rent- 70 years old

Cross Border Policy

Customers are only allowed to drive into UAE and will need to send an email notice along with copies of their Driving license and Passport with stamped visa- for non GCC nationals – 48 hours prior to the rental date. Customers will then collect a Border crossing permit from our car rental office at the time of pick up. Cross Border permit charges range from 25.00 OMR up to 7 days rental and 35.00 OMR for rentals in excess of 7 days. This fee also includes comprehensive UAE insurance coverage.

Damage Waiver(CDW)

CDW- Collision Damage Waiver – Provides excess coverage for damage applied to the body of the rental vehicle. It does not cover damage to tires during the rental. A daily premium fee which ranges from OMR 2.00 to OMR 5.00 depending on the car group rented is applicable for CDW. If CDW is waived the renter will be responsible for an excess deductible of OMR 300.00. CDW will reduce the accident excess amount from OMR: 300.00 to OMR: 100/- In case of any accident. A police report is mandatory for all insurance claims. In the absence of the police report the renter is responsible for the entire damage repair cost.

Refueling Service

When you pick your car up, the fuel tank will be full or partly full. The customer is expected to replace the fuel you have used or refueling service fee will be charged. Approximately 0.220 Baisa per liter, but please note that market rates can fluctuate.

Personal Accident Insurance (PAI)

Personal accident insurance covers medical and legal costs incurred by body injuries resulting from accident, including death and loss of limbs, subject to the terms of rental agreement. The protection applies to all authorized drivers of the rental car and passengers. A daily premium fee of OMR: 1.00 is applicable for all car groups.

Forms of Payment

Acceptable Methods of Payments- Credit Cards accepted are American Express, Visa, and MasterCard and cash when supported with a valid Credit card are accepted.
Security Deposit- Rental deposit which is held on the customer’s credit card will consist of the cost rental, fuel and damage waiver excess which amounts to OMR:100.00 for all car groups.

Roadside Assistance

Basic roadside assistance is provided by AAA free of charge. This service includes tow up to 100 kilometers to the nearest service facility. Battery charge fuel delivery and minor road accident repairs. Service is available 24/7 and the emergency contact number is +968 7220 4529.

Renter Requirements

Driver’s License must have been held for at least one year. Holders of an International Driving license are required to show their Passport at the time of rental as an additional form of identification.